Career & Education
Redesigning the organization creation flow to shift administrative responsibility from overloaded superadmins to the people who actually had the information — the organization managers themselves.
The right person
wasn't in the room.
Every new organization on the platform required a superadmin to manually create it. The superadmin didn't have the organization's details — they had to get them from the organization manager. Back and forth. Every time.
This wasn't a policy problem. It was a design problem. The creation form had been built for superadmins who understood the system architecture — not for organization managers who understood their own organization. It was filled with technical fields, unclear labels, and zero guidance about what was being asked or why.
The initiative: redesign the flow so that organization managers could create their own organizations with accurate information on the first try. Remove the superadmin from the critical path. Make the form speak the language of the person who needed to fill it out.
Wrong mental model, wrong labels
The form used system terminology (organization type codes, tier identifiers, admin role flags) that meant nothing to a school administrator or company HR manager. Every field was a translation problem.
No guidance, no confidence
Users who weren't sure what a field meant had no way to find out. No tooltips, no helper text, no examples. The safest response was to ask the superadmin — which defeated the entire purpose.
Progressive disclosure changes everything
The form had 18 fields visible at once. A 4-step guided process showing only what was needed at each step reduced perceived complexity dramatically — without removing any required information.
From superadmin
to self-service.
The redesign followed a full UX lifecycle — research, analysis, wireframing, prototyping — with each phase building on the previous. Every decision traces back to a specific user need uncovered in research.
Guided.
Self-sufficient.
↑ Final design screens — the complete 4-step organization creation flow. Each step presents only what's needed, with inline guidance making every field answerable without external help.
Admins out of
the critical path.
The redesigned flow eliminated the back-and-forth loop that had made organization creation an admin bottleneck. Managers could now complete the process independently with accurate information on their first attempt — no prior platform knowledge required.